Refund Policy

Last updated September 29, 2026

We make games we want people to love. If something's wrong, we'll make it right.

The guarantee

If a game you bought from us won't load or isn't playable on your device, email us within 14 days of purchase and we'll refund you in full. Before refunding we may ask a quick question or two (device and browser) to try to fix it first, but we won't make you jump through hoops.

How to ask

• Email squad@outpostboyz.com from the email on your Outpost Boyz account.
• Tell us which game, and what's going wrong (a screenshot helps).

What happens next

Refunds go back to your original payment method through Stripe. Your bank usually shows it within 5 to 10 business days. Once a purchase is refunded, the game is removed from your account.

What isn't covered

Digital games can't be "returned," so we don't usually refund a game that works fine but that you didn't enjoy, or requests made after 14 days. We may make exceptions; it never hurts to ask. Double charges are always refunded.

Chargebacks

Please email us before filing a chargeback with your bank. We're quicker, and it's easier for everyone.

EU and UK buyers

By starting to play right after purchase, you agree to receive the game immediately and acknowledge that the standard 14-day cancellation right for digital content ends once play begins. Our "doesn't work, money back" guarantee above still applies.